Support

We're here to help.

Natshowz is your personal cloud video library — a private place to store and stream your own videos across your devices. Need a hand with an upload, your storage, or signing in? We'll get you sorted.

Contact us

Email us any time at info@natshowz.app. We usually reply within 2 business days. Please include the email you use to sign in and a short description of the issue — and if it's about an upload, the approximate file size and the device you're using.

Common questions

Signing in: Enter the email or username and password for your account. If you've forgotten your password, contact us at the email above and we'll help you reset it.
Uploading a video: Open the app, go to your library, and choose the video you want to add. Larger files can take a while to finish depending on your internet speed — keep the app open until the upload completes. If an upload fails or stalls, check your connection and try again.
An uploaded video isn't showing yet: After it finishes uploading, each video is prepared in the background and appears in your library shortly after. If it still isn't there after a few minutes, email us and we'll look into it.
Storage space: Each account includes cloud storage for your videos. You can see how much you've used inside the app. If you're running low or need more room, get in touch.
Playing & resuming: Tap any video to stream it. Videos you've started appear under "Continue Watching" and pick up right where you left off.
Casting to a TV: Make sure your phone or tablet and your TV/Chromecast are on the same Wi-Fi network, then tap the cast icon during playback.

Account & privacy

See our Privacy Policy and Terms of Service for how your data is handled and the terms of using the Service.